Terms & ConditionsTerms of Use
By placing an order with shapdabelize.com, you, the Customer ("you/your"), agree to accept our Terms and Conditions. We reserve the right to change these Terms & Conditions at any time and without notice. Your continued use of our services following any change shall be deemed to be your acceptance of such change. Thus, it is your responsibility to always check the Terms & Conditions before making purchases. If you do not agree with any change to the Terms & Conditions you must immediately stop making purchases with our website.
All prices are subject to change at any time prior to confirming purchase and are subject to change without notice. We will not be liable to you or anyone else for refusing to accept your order, or for changing any prices. We retain the right to.
Turnaround Times
All orders are processed within 24 hours. It is company policy that at least 75% of orders are taken to first draft stage within 24 hours and that no order is outstanding as regards a first draft, in excess of 72 hours, barring inability to contact you if necessary. Base time is taken as the time original documentation and payment is received in its entirety.
Failure to meet the timescales of either express service will entitle you to a refund in full. We can not be held liable for any further losses incurred as a result of failure to meet these timescales.
**NB:
All turnaround times relate only to standard Monday - Friday working days and exclude weekends and Bank Holidays. Furthermore, it should be noted that we close annually over the Christmas and New Year. Dates of this closure will vary from year to year and exact dates are available on request.
Cancellation & Returns Policy
This section applies only to goods which are not 'made to the consumer's specifications or clearly personalized' and does not apply to services. (We deem floppy discs and CDs to be both 'made to the consumer's specifications' and 'clearly personalized'. However, you may still return faulty discs for replacement, not refund, but you will be deemed to accept discs if you retain them beyond a period of ten(10) days without telling us that you wish to reject them. We consider this to be a reasonable time within which to fully examine discs and this does not affect our additional statutory rights to deem discs to be accepted if we are informed that they are accepted or if you carry out an act inconsistent with our ownership of the disc or discs.) You should be aware that once goods have been received by you, all risk of damage to, or loss of, the goods shall pass to you.
Returning a defective/erroneous item
You can always return an item to us because of an error on our part or because it is defective. Simply send it back to us, carefully and securely wrapped (preferably in the packaging it arrived in), giving your full delivery name and address and a contact phone number, specifying the reason for the return and, in the case of a defective product, please also provide a full description of the defect. The return address can be attained from our Live Support Personnel or by calling +501-607-6016. As soon as we receive your return, we will refund the relevant part of the purchase price for that item as well as delivery charges incurred.
Canceling an item
Customers have the right to cancel a purchase of any item from the day the purchase is confirmed until two working days following the date of purchase. To cancel, please notify us in writing within this timescale. We will refund the relevant part of the purchase price within 30 days of your cancellation and our terms of contract provide that the item(s) must subsequently be returned. Please package the item(s) securely and send it to us so that we receive it within 7 working days of the date that the item was delivered to you. The return address can be attained from our Live Support Personnel or by calling 607-6016. Specific items on an order which are not prepared until a completed order is dispatched may be cancelled whilst an order is still in progress and before they have been prepared. However, this can be subject to a $10 charge.
Complaints
We endeavor to respond to all correspondence, including complaints, within a maximum of 24 hours from receipt. All complaints must be made in writing; our telephone staff is not authorized to handle such matters. Complaints may be made by post, fax or email. Should a complaint not be resolved to a customer's satisfaction, we welcome arbitration from a respected and mutually agreed independent third party
The only information we collect about you is the information you supply to us through (offline or online) forms, other correspondence and information gathered when you use our web sites, including details of your domain name and IP address, operating system, browser, version and the web site that you visited prior to entering one of our web sites.
We may use 'Cookies' - small pieces of information that are stored by your browser on your computer's hard drive - to enable us to provide a more personalized and user-friendly service to frequent visitors. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that, although this may detrimentally affect your use of our web sites.
We may supplement the information that you provide to us with information that we receive from third parties, for example, collected from other members of your household.
All information may be used at our total discretion, for example in statistical analysis and for distribution to carefully selected third parties who may be able to assist you in gaining future employment. As a result, you may be contacted by post, fax, email, phone or other reasonable means of communication by us, our associates, or other organizations. If you object to this then please inform our Live Support personnel so we can adhere to your wishes. Otherwise, you are deemed to accept and consent to these terms, conditions and policies.
